Co-op says it has `a heart´. So why send a £12,600 backbill?
(The Guardian Money News)

One family plans to sell their home to pay, and others are fighting off debt collectors in the wake of a corporate IT failureCo-op Energy describes itself as a `company with a heart` that makes a `real difference in our communities`. It has certainly made a difference to Clive Barber. He and his family are preparing to sell their house to pay a £12,600 electricity bill that arrived out of the blue.It has also made a difference to Kel Harvey and his wife, who are being pursued by a debt collection agency for unexpected arrears totalling £3,700. And to Thomas Wells, who has been paying £100 a month to clear a sudden debt of over £2,000, despite switching to another supplier in 2016. Continue reading...